Optimizing the Customer’s Milk Buying Journey

CASE STUDY

Dec 12

FRESH’s milk ATMs faced customer bottlenecks due to a complex buying process. We redesigned the journey with a new “Quick Buy” feature, cutting customer wait times by 75%. Discover how this improvement led to faster service and higher satisfaction at every FRESH point.

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CUSTOMER JOURNEY MAPPINGBUYING PROCESS MAPPINGAGENT JOURNEY MAPPINGANALYSIS & SYNTHESIS

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Optimizing the Customer’s Milk Buying Journey

Launching an Affordable Connectivity Solution for Low-Income Households

Optimizing Operational Processes